Trainings & Certifications
“Thoughts show what you desire. Actions determine what you get.”
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Who is this for?
Individual(s) transitioning into entrepreneurship or preparing to create a new business.
Ticket package:
Day 1: Seminar
Day 2: Open discussion and Live Question & Answer
Comprehensive Toolkit
Topics:
Business acumen and entrepreneur mindset development
Mitigate challenges
Basics to start and manage your business
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Who is this for?
Individual(s) or organization(s) who recently started a new business, product or service or are preparing to.
Ticket package:
Day 1: Seminar
Day 2: Open Discussion and Live Question & Answer
Comprehensive Toolkit
Seminar topics:
Client/Customer readiness
Prototype Development
Back-end and Front-end workflow and processes
Website Development
Client Acquisition and Retention
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Who is this for?
Individual(s) or organization(s) with a new business, product or line of service and need guidance on how to manage their new venture.
Individual(s) who understand they are building a new lifestyle.
Ticket package:
Day 1: Seminar
Day 2: Open Discussion and Live Question & Answer
Comprehensive Toolkit
Seminar topics:
Getting organized
Time management
Financial habits
Planning & Implementation
Executive Development
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Who is this for?
Startups and Small Businesses
People who have a business and want to formalize their business management practices
Business was in place for at least 1 year
Ticket package:
Day 1: Seminar
Day 2: Open Discussion and Live Question & Answer
Comprehensive Toolkit
Seminar topics:
Organization review
Review of vendors
Review of systems and processes
Developing Objectives
Annual business planning
Implementation
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Description: This course is a 4-week training course in customer service and excellence. The course comprises of seminars, discussion, presentations plus evaluations. Participants will receive a certification based on participation and their performance during the evaluations. Evaluations are comprised of a combination of oral, video and written scenarios that participants will need to pass in order to receive a certificate and letter of recommendation.
Who is this for?
Individual(s) or employers who understand that quality customer service is a critical skill that everyone should possess.
Individual(s) or employers who understand that quality customer service is critical to the success and sustainability of a business.
Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best
Why is it Important:
From the Organization’s Perspective: Companies that are thoughtful about customer service and deliver quality service tend to be sustainable, high revenue generating, and more resilient.
From the Individual’s Perspective: Not only is customer service a differentiator for companies, it is also a tool for individuals to differentiate themselves as professionals for their success.
Topics:
DEFINING CUSTOMER SERVICE BEYOND THE STANDARD PERSPECTIVE
PROFESSIONAL ETHICS & INTEGRITY
CULTURE
THOUGHTFUL COMMUNICATION & EMOTIONAL INTELLIGENCE
VERBAL AND WRITTEN COMMUNICATION
ADOPTING YOUR OWN AUTHENTIC APPROACH
HOW CUSTOMER SERVICE CAN ADVANCE YOUR CAREER
Click here: to learn more and register for an upcoming certification.
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Description: This course is a 4-week training course in project management and process management. The course comprises of seminars, discussion, presentations plus evaluations. Participants will receive a certification based on participation and their performance during the evaluations. Evaluations are comprised of a combination of oral, video and written scenarios that participants will need to pass in order to receive a certificate and letter of recommendation.
Who is this for?
Individual(s) or employers of individuals who understand that project management is a critical skill that all professionals should possess. Whether you are managing a project involving other team members, managing recurring processes, or managing your own workload.
Individual(s) or employers of individuals who understand that planning and preparation is critical skill that all professionals should possess; whether preparing for a big project or preparing for the occasional assignments that your supervisor assigns you.
Individual(s) who possess the following attributes: Positive Attitude, Self-Motivated, Willing to Learn & Grow, Committed to Doing your Best